info and messaging on the live games overseas.
eg:
* Lots of problems on first few games, sent a couple of emails, no reply
* No offer of refund ie: bad customer service
* We only heard about a problem recently via GJ a long way into the game.
* Could they start the broadcasts earlier somehow, so that we can sign in earlier
and check all is working (a live feed of the ground would be sufficient)
It's been so late starting (a lot shorter than the 15 minutes advertised) that by
the time we realize, we are scrambling to find out what's happening, getting irate
checking FOF for news, instead of relaxing in anticipation.
* OK, many of us realized that the QPR game wasn't being shown on FFCTV due to
being live on UK TV, but looking at the the threads prior to and after kick off there
were loads of people who didn't know or maybe had forgotten.
A simple message on the signing/logging in page "Due to tonight's game being broadcast live
on UKTV, the game will not be broadcast on the clubs web site"
Perhaps people can add to this but it has been a sloppy service with little or no remourse or
apologies from the club
Sarah Brookes would have sorted it out :0)
Examples:
a/. Dear Roger, we are sorry you have had so many problems with out live broadcasts.
We realize you have been spending $7 per game for an average of 75 minutes and would
like to offer you a free game to view.
b/. Dear Roger,
Due to the problems you have experienced we would like to offer you and your wife
@ 4 complimentary tickets to a Fulham game of your choice. Return limos
@ 2 return airfares (Richmond,VA - Washington DC - Heathrow)
@ 5 nights at The Dorchester
@ Lunch with David Lloyd, DannyBoi, GJ and Craig Kline (who I have met and enjoyed our conversation)
@ A mason jar of CC air
@ A snorkeling trip on the Thames (up river from Putney Bridge)
@ Lots of other goodies
I'd probably turn it down and respond "No need for all that, please improve the service on a consistent basis"