Hi,
Sorry to take your time. I have a problem (too long to spell out here) with my motor insurers and I am going to make a formal written complaint to them. A couple of things I am unsure of: Can I insist that they respond within a specific time period? If they don't respond favourably, who else do I go to? Insurance Ombudsman? Financial Services Authority? (has the FSA changed?). Citizens Advice? Thanks.
When I had a complaint, they sent me their final decision with where I should take it to next if I wanted (can't remember who it was now). They have to handle these things properly, especially if it's a well-known company with a reputation.
The AA or RAC would advise you if yu're a member.
The Financial Ombudsman might be a good place to look for help and if it gets to the stage where your not happy with how your complaint is handled.
http://www.financial-ombudsman.org.uk/consumer/complaints.htm (http://www.financial-ombudsman.org.uk/consumer/complaints.htm)
Thanks for the advice.