Despite all the statements about how grateful the club is for fan loyalty they continue to take fans for granted. My father buys 2 season tickets each year , an OAP concession for himself and one for me to use whenever i can . He is unable to attend the first game so we called up to arrange for the ticket to be upgraded to ADULT so someone else can attend. The ticket office said that this is no longer possible , if you want a non OAP to use the ticket then you must buy a full price ticket i.e £63 . It was always possible to pay the difference between the two tickets but no more. Lovely way to treat people that have been season ticket holders for 25 years and renewed before promotion was known.
COYW
If correct and I'm not doubting you this is ridiculous
I too have a over 65 ticket and can't make every game. I would look to pass it on to another for the price of an upgrade- seemingly no longer
I saw someone previously say that in previous years they could upgrade for a tenner, but now you had to pay up to the full ticket value. ie If you pay £25 p/g on average over a season, and the gameday ticket was £45, then an additional £20. But to upgrade a ticket necessating a whole new full cost of a ticket is frankly ridiculous. It's charging twice. I appreciate the admin must be a frustration for them, but that is too much money.
I think its the same with kids seats to, in which case there will be empty seats surely. I have two adult ST and two Kid ST's and we wont come to all games as live in Ipswich and work commitments etc. But if I could get my ST to people who would use it or sell certain games tack to the club then the seats wont be empty.
Welcome to the new Fulham,mean,no respect of booking history.heartless.
Can someone with the Supporters Trust raise this at the next meeting? I know a number of people who use Season Tickets this way when they can't attend for whatever reason.
Quote from: Maidstone Lee on August 07, 2018, 03:56:52 PM
Can someone with the Supporters Trust raise this at the next meeting? I know a number of people who use Season Tickets this way when they can't attend for whatever reason.
I doubt anyone can change ticket prices and S.T charges as in the PL they will fill those seats top dollar!
If this is correct, then it's another reason why the club are getting so many things wrong when it comes to keeping their customers, sorry I mean supporters happy.
I hope the FST brings this up at their next meeting with the club.
emailed the club some time back.
The club is clearly looking to recoup some of its £70m outlay....
Disgraceful, this is not what we expect from a family friendly Fulham.
Any change is a little inconvenient for the ticket office and we could therefore accept a small fee for the change but these days the inconvenience amounts to no more than hitting a few keys on a computer keyboard,
I expect to see a few young men going through the turnstiles with an artificial stoop wearing a grey wig.
Off the pitch the club will lose all the Goodwill built over the years.
As for changing prices they can do what the want it's like any business,if what's on offer people want.Top dollar is what they want ,they will get it.
Quote from: hovewhite on August 07, 2018, 03:59:29 PM
Quote from: Maidstone Lee on August 07, 2018, 03:56:52 PM
Can someone with the Supporters Trust raise this at the next meeting? I know a number of people who use Season Tickets this way when they can't attend for whatever reason.
I doubt anyone can change ticket prices and S.T charges as in the PL they will fill those seats top dollar!
well no they won't, if they don't do the cheaper upgrade then I should imagine most seats will just go empty
If this is the case then that seems to be a poor decision.
My dad lives in Hastings and being in his 70s most midweek games he can not make due to getting back home after 1am.
So for the past few seasons I am able to pay the difference for an upgrade and bring a friend or supporter that normally
could not afford to attend and support their club or on another level enjoy a matchday and hopefully hook them into
supporting FFC and being part of the Fulham family.
If this is the case would i be right in thinking....
Now the club are seeming saying if an OAP ST holder can not make it.
We can now sell his seat at its premium price.
I honestly do think that our owner is taking the mickey out of its supporters.
I dread what will happen next season price wise etc.
It amazes me at time where some clubs do all they can to bring in football fans. (pre MAF we were the same.)
And now the club is doing all it can to dissuade them.
Its another nail into a coffin that makes me think what will I do next season go broke watching the team i love
or watch football elsewhere just to get a footy fix.
Please if a member or members of the Supporters Trust can find out more for us that would be great.
Quote from: Syd Cupp on August 07, 2018, 04:30:41 PM
If this is the case then that seems to be a poor decision.
My dad lives in Hastings and being in his 70s most midweek games he can not make due to getting back home after 1am.
So for the past few seasons I am able to pay the difference for an upgrade and bring a friend or supporter that normally
could not afford to attend and support their club or on another level enjoy a matchday and hopefully hook them into
supporting FFC and being part of the Fulham family.
If this is the case would i be right in thinking....
Now the club are seeming saying if an OAP ST holder can not make it.
We can now sell his seat at its premium price.
I honestly do think that our owner is taking the mickey out of its supporters.
I dread what will happen next season price wise etc.
It amazes me at time where some clubs do all they can to bring in football fans. (pre MAF we were the same.)
And now the club is doing all it can to dissuade them.
Its another nail into a coffin that makes me think what will I do next season go broke watching the team i love
or watch football elsewhere just to get a footy fix.
Please if a member or members of the Supporters Trust can find out more for us that would be great.
it seems a lot of people on this board will accept the price hikes irrespectively which is great if you can afford it,but what about the fans on low incomes and up to this piont in time it seemed the club understood that,but it seems not anymore.
I travel home games and some aways if I have a good week money wise,but think this will be my last season watching my club man and boy from the age of 7!
Quote from: Syd Cupp on August 07, 2018, 04:30:41 PM
My dad lives in Hastings and being in his 70s most midweek games he can not make due to getting back home after 1am.
So for the past few seasons I am able to pay the difference for an upgrade and bring a friend or supporter that normally
could not afford to attend and support their club or on another level enjoy a matchday and hopefully hook them into
supporting FFC and being part of the Fulham family.
You can still upgrade for midweek evening kick-offs.
Quote from: Syd Cupp on August 07, 2018, 04:30:41 PM
If this is the case then that seems to be a poor decision.
My dad lives in Hastings and being in his 70s most midweek games he can not make due to getting back home after 1am.
So for the past few seasons I am able to pay the difference for an upgrade and bring a friend or supporter that normally
could not afford to attend and support their club or on another level enjoy a matchday and hopefully hook them into
supporting FFC and being part of the Fulham family.
If this is the case would i be right in thinking....
Now the club are seeming saying if an OAP ST holder can not make it.
We can now sell his seat at its premium price.
I honestly do think that our owner is taking the mickey out of its supporters.
I dread what will happen next season price wise etc.
It amazes me at time where some clubs do all they can to bring in football fans. (pre MAF we were the same.)
And now the club is doing all it can to dissuade them.
Its another nail into a coffin that makes me think what will I do next season go broke watching the team i love
or watch football elsewhere just to get a footy fix.
Please if a member or members of the Supporters Trust can find out more for us that would be great.
Whilst I agree with most of you post the fact that you dad cannot make evening games is hardly the clubs fault, perhaps you should have done it the other way round and brought to full ST's then it wouldn't have mattered who used it
Quote from: bahay18 on August 07, 2018, 03:20:25 PM
Despite all the statements about how grateful the club is for fan loyalty they continue to take fans for granted. My father buys 2 season tickets each year , an OAP concession for himself and one for me to use whenever i can . He is unable to attend the first game so we called up to arrange for the ticket to be upgraded to ADULT so someone else can attend. The ticket office said that this is no longer possible , if you want a non OAP to use the ticket then you must buy a full price ticket i.e £63 . It was always possible to pay the difference between the two tickets but no more. Lovely way to treat people that have been season ticket holders for 25 years and renewed before promotion was known.
COYW
I have also asked about this as I know I am unable to make a few games and got the same answer. Apparently you can upgrade for midweek games but not weekends.
Looking at the above comments people as I said can afford the prices,the rest of us will have to do or watch a different team as people only worry about thereselves and that's the reason why in general terms the club wins and everyman for themselves!
Quote from: hovewhite on August 07, 2018, 09:10:07 PM
Looking at the above comments people as I said can afford the prices,the rest of us will have to do or watch a different team as people only worry about thereselves and that's the reason why in general terms the club wins and everyman for themselves!
That's a little harsh and a tad bitter, I look after myself and my wife because I doubt if you would do it for me??
This is an emotive subject but to say we do not care about fellow FFC fans is out of order, Just cast your mind back to the lead up to the Play-off final and remember how many fans how were worried about missing out on a ticket didn't because of the Fans on here that helped them obtain them at cost price as an act of friendship, I myself helped out a Farther and son who I didn't know from Adam and I am delighted that I did just to see the look of Joy on the 10 year olds face when we won.
I did the same with a Fulham fan based in the Midlands,I'm not picking you or any one else out all I'm saying as a collective people have there own life and circumstances which I get.
But this may affect fans like you at some piont I don't believe the representation of fans groups are that bothered either,so I am making a piont for us in the minority and even jioning one of these groups won't change it as I think they can brag that they have more members .I just believe that for some of us after this season that's it!
Quote from: hovewhite on August 07, 2018, 09:43:05 PM
I did the same with a Fulham fan based in the Midlands,I'm not picking you or any one else out all I'm saying as a collective people have there own life and circumstances which I get.
But this may affect fans like you at some piont I don't believe the representation of fans groups are that bothered either,so I am making a piont for us in the minority and even jioning one of these groups won't change it as I think they can brag that they have more members .I just believe that for some of us after this season that's it!
You will find a way somehow (stick a tenner a week away if you can and you will nearly be there by next season), enjoy the season 049:gif
Yes, my family were the recipients of an act of kindness from a fellow Fulham fan the like of which we will never forget, however, the clubs position on this upgrading issue appears to be an idea by someone who has not worked for the club for long. Be interested to know what increase in profitablity ensues for the club.
Hope it's worth it Fulham.
Quote from: hovewhite on August 07, 2018, 09:43:05 PM
I did the same with a Fulham fan based in the Midlands,I'm not picking you or any one else out all I'm saying as a collective people have there own life and circumstances which I get.
But this may affect fans like you at some piont I don't believe the representation of fans groups are that bothered either,so I am making a piont for us in the minority and even jioning one of these groups won't change it as I think they can brag that they have more members .I just believe that for some of us after this season that's it!
standard to be expected dig at FST even though its been SPELT OUT time and time again to you that they are dealing with it.
When I bought my child ticket I was told on the phone you can pay for an upgrade to the midweek games only as the club recognise it's too late on a school night for kids to attend
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Actually quite dissapointing this, because of work i couldnt get a season ticket but would use my dads if i could go and he was happy not to go himself. Infact last season i could have got my monies worth out of having a season ticket but if i did he would not have got one himself as he was finding it more if a struggle to get to evening and bad weather games. So i didnt get one, sadly he passed after Christmas so i did the upgrade every game from Burton onwards.
Suppose should have simply upgraded his season ticket but it felt a bit wrong and to be honest superstition stopped me as the same routine of going to the ticket office every game was obviously why we went unbeaten at home for the rest of the season.
Would say that some in the ticket office seemed quite confused on how to input the upgrade and certainly previous to last season there was no consistency to how much it would cost. Last season i think i remember it being either 5 or 10 quid.
Whether they are trying to cut down on ticket office customers i dont know but as someone mentioned this will mean double payment which seems morally wrong.
I just felt its another PR own goal . The difference to upgrade is normally around £28 , which i would be happy to stump up to bring someone along so i wasn't going to the game on my own . But £63 ? thats lumpy and says that the club would prefer that that season ticket seat to be empty on the day rather than an allow a season ticket holder to bring someone else along . They want to sell the seat twice and its just plain greedy . As for admin costs ? surely they could allow you do to this on line yourself , wouldn't even need the ticket office.
This does seem greedy and morally indefensible. But FST are on the case, let's see what transpires.
Quote from: bahay18 on August 08, 2018, 11:48:57 AM
I just felt its another PR own goal . The difference to upgrade is normally around £28 , which i would be happy to stump up to bring someone along so i wasn't going to the game on my own . But £63 ? thats lumpy and says that the club would prefer that that season ticket seat to be empty on the day rather than an allow a season ticket holder to bring someone else along . They want to sell the seat twice and its just plain greedy . As for admin costs ? surely they could allow you do to this on line yourself , wouldn't even need the ticket office.
which stand is 63 pound a game
Fully agree Fernhurst, expect to see OAP`s seats who can`t attend empty, tell me friends who wins from that situation,
Tip, I`m sure the turnstile light show the same for OAP and 18 - 21 concessions ?
johnny hayes E block is £63 for the palace game.(welcome to the premier league) yes , the ticket shows a different colour when you go through the gate.
Hmmm...it seems like heart and family friendliness is inversely proportional to the climb up the divisions.
I've never bothered claiming the Seniors price because not only is the discount tiny but I already know that there will be a lot of matches I cannot go to and having an adult ticket means that my son can take one of his friends
thanks for all the replies/thoughts on the matter. certainly be interested to hear any feedback from the supporters trust if the issue gets raised.
I am glad the FST are looking at this . To my mind this is not only a PR disaster - but takes advantage of some of our most vulnerable, and loyal , supporters. The club has bee paid for the ticket . I haveno problem with the fact that it is reasonable to ask someone to pay the difference up to the value of the ticket for a non discounted supporters seat. I have a major issue with the club getting more than face value
. That is profiteering and is the behaviour of a tout.
Shame on you Fulham. You clearly know what you are doing as you are making a distinction between weekday games and the weekend fixtures.
This is not in the spirit of this fine club -get back on track and listen to the FST
Quote from: MJG on August 07, 2018, 09:56:55 PM
Quote from: hovewhite on August 07, 2018, 09:43:05 PM
I did the same with a Fulham fan based in the Midlands,I'm not picking you or any one else out all I'm saying as a collective people have there own life and circumstances which I get.
But this may affect fans like you at some piont I don't believe the representation of fans groups are that bothered either,so I am making a piont for us in the minority and even jioning one of these groups won't change it as I think they can brag that they have more members .I just believe that for some of us after this season that's it!
standard to be expected dig at FST even though its been SPELT OUT time and time again to you that they are dealing with it.
I agree that it's inappropriate to have a go at FST. It is clear, at least to anyone who reads this forum, that the issue has been and is being raised. What more can they do?
